Service request

K.M.E. products fulfill highest quality standards to ensure a high level of operating reliability. However, it may happen that you need our assistance. In this case, please fill out the form below.

Your service request

Contact Details
Product

We do our best to process your service order on time.

Quote

Upon receipt of your return, a quote will be provided. K.M.E. charges a fee of 46,00 € plus VAT, which of course will be deducted from the repair costs.

Hints

For active loudspeaker systems please send the complete electronic unit to us in case of a definite defect of the electronics.

Please note that the repair of older equipment that is no longer in our program can take 4 to 6 weeks due to procurement times of components which are not in stock.

If you have any questions, please contact the service department: service@kme-sound.com

Shipping Information

Please pay attention to a proper and careful packaging in order to avoid transport damage.

Delivery address:
Klingenthaler Musikelektronik GmbH
Service-Abteilung
Krummer Weg 1B
08248 Klingenthal
GERMANY

After submitting the form you will receive a copy of your request by email. Please print this out and attach it to the device so that we can assign your repair order.

As soon as your order is processed by our service department, you will be informed via email.

Privacy

If you send us service requests, your information from the inquiry form including the provided contact details will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent. The data will be deleted after processing your request or service order.
Note: You can revoke your consent at any time for the future by sending an e-mail to datenschutz@kme-sound.com.
Detailed information on handling user data can be found in our privacy policy.